What is ROSA?
ROSA is the acronym for the ‘Registration of South Africans Abroad’, a software programme developed by International relations and cooperation allowing travellers to register on-line.
The information travellers register on ROSA allows International relations and cooperation to assist South African citizens in event of an emergency. The registration is a free, voluntary service provided by Government (through International relations and cooperation)ROSA is only available to South African citizens who are travelling, living or working abroad.
Why should I register?
Vast numbers of our people who travel abroad every day do not encounter any difficulties. However, through our missions abroad, we have assisted a growing number of South Africans who have become victims of crime, accident/s, illness, death, natural/man-made disasters, civil unrest, or whose family and/or next-of-kin needed to contact them in an emergency.
Registration through this website is NOT considered proof of South African citizenship. If you apply for any service from an Embassy, High Commission or Consulate General (mission) while abroad, you will be asked by staff to provide proof of South African citizenship, such as a passport or bar coded ID book.
By registering your trip on-line with ROSA you assist International relations and cooperation to locate you during an emergency, verifying your status and liaising with your next-of-kin.
Registration is voluntary and free of charge. We encourage you to consider registration as an integral part of your travel planning and security.
How do I register?
The ROSA software is an on-line registration process available on the International relations and cooperation’s web-site.
https://www.foreign.gov.za/TIBCO iProcess Client (ASP)/StaffDFA/Custom/ROSA/start.aspx
The ROSA software is unique. The software allows for a traveller to:
- register as an Individual Traveller
- register as Group Travellers
- register multiple destinations
- update their profiles (Individual or Group)
- and de-register their profile from the system.
How can the Embassy or Consulate assist me while I am abroad?
The Chief Directorate: Consular Services in International relations and cooperation, in close collaboration with the Consular Sections of South African Representatives abroad, provides consular services to South African citizens who work, live and travel abroad.
Consular Services operate 24 hours a day, 7 days a week. On weekends and after hours, assistance is rendered in co-operation with DIRCO’s Operations Room in Pretoria. The Operations Room supports our 121 Representatives in 105 countries affording services that cover the entire world.
How will my information be used?
ROSA will be utilised by Consular Officers at Head Office or at a South African Mission abroad in the event of a disaster, emergency or other crisis as outlined above.
Only authorised officers of International relations and cooperation have access to the information which will only be used in the event of an emergency. This will enable International relations and cooperation to e.g. react by contacting the next-of-kin to verify the status of the South Africans travelling abroad that might have been affected by the emergency.
Registration and Privacy
International relations and cooperation is committed to ensuring that any personal information received through the ROSA on-line registration process is safeguarded against unauthorised disclosure. DIRCO will not disclose the information you provide through the registration application to any third parties (this includes family members) unless you have first given it written authorisation to do so. In the event that family members make enquiries about your whereabouts, such requests will be forwarded to you. You may choose to inform the mission of your decision to respond or not. This internet site uses secure encryption to safeguard your privacy and therefore any unauthorised interception by third parties of the information you send via the internet is unlikely. DIRCO does not accept responsibility for any such interception.
Important Notification: The responsibility remains with the individual traveller to:
- act responsibly and be aware of the risks
- consider and purchase full travel insurance or an overseas health plan
- respect the culture and customs of the countries visited.
The consular assistance provided by DIRCO, in the case of an emergency, is usually of a non-financial nature, and DIRCO will not be responsible for payment of legal, medical, travelling expenses or any other expenses on behalf of the traveller.
It is reiterated that information on ROSA is only accessed by DIRCO during a declared consular emergency.